Good organisations deliver customer experiences that are expected, or even exceptional. Great organisations deliver customer experiences that are EPIC. Experiences that have an immediate, lasting, measurable impact and deliver ripple effects of positivity and performance throughout an organisation forever.
EPIC is a mindset. It’s a way of doing things that goes the extra mile, anticipates, pre-empts and delivers celebrity service.
EPIC is about striving for service standouts. And having fun doing it.
EPIC is a blueprint that can be incorporated into the DNA of an organisational culture that enables everyone from the CEO down to focus on exceeding the expectations of its customers at every touchpoint.
EPIC is an ethos and this presentation outlines why delivering EPIC customer experiences makes for a happier, more harmonious teams.