NOW TAKING BOOKINGS FOR 2026. LET’S CHAT ABOUT YOUR EVENT!

ABOUT THE CONTENT AND KEYNOTE TOPICS

1. What topics do you speak on and how do they apply to my industry or audience?

I specialise in three areas that all tie back to one thing — helping you connect more deeply with your customers so they buy more, stay longer, and tell others about you. My keynotes cover the AI-connected consumer, radical customer obsession, and how to turn customers into advocates. These aren’t fluffy theories — every strategy is grounded in research and tailored to your industry so it’s relevant and immediately actionable.

2. What makes your keynotes different from other customer experience speakers?

I mix hard-hitting insights with humour, storytelling, and real-world examples your audience can relate to. My sessions are as entertaining as they are educational, and I work hard to ensure every person leaves with ideas they can use straight away. I also customise every presentation, so no two talks are ever the same.

3. Do you customise your presentations for each audience?

Absolutely. In fact, I believe it’s essential. I’ll research your industry, your customers, and even your competitors so I can weave in examples and language that hit home for your audience. That’s what makes the message stick — they feel like it was designed just for them.

4. How do you make complex ideas about AI and consumer behaviour relatable for non-technical audiences?

The short answer? I speak human, not tech. I take the big shifts in consumer behaviour — like how AI is changing the way we search, shop, and share — and break them down into simple, real-life examples. No jargon. No overwhelm. Just lightbulb moments your audience can actually act on.

5. What’s your speaking style — is it high-energy, interactive, humorous, or more formal?
High-energy, interactive, and often pretty funny. I love creating those ‘lean in’ moments where the whole room is engaged. But I balance the laughs with solid, evidence-based content so the entertainment is always in service of the learning.
6. How do you keep audiences engaged for the full session?
I never just ‘talk at’ people. I ask questions, share stories, involve the audience in live examples, and constantly change the pace. It’s about creating a rhythm — so people are entertained, surprised, and learning all at the same time.

EVENT FIT & OUTCOMES

7. What will my audience walk away with after your keynote or workshop?

Three things: fresh insights into what customers want right now, practical tools they can implement immediately, and the inspiration to actually go and do it. It’s about ideas that are both exciting and achievable.

8. How do you balance entertainment with practical, actionable takeaways?

I’m a big believer that you can have both. The entertainment is what keeps people engaged — but the takeaway tools are what make it worthwhile. My goal is that people laugh, learn, and leave with a plan.

9. Can you link your content to our conference theme or business objectives?

Yes, and I often do. If your event has a theme, I’ll make sure my stories, examples, and even my opening hook tie directly to it. That way my message reinforces your overall program, not just my slot.

10. Do you offer workshops or breakout sessions in addition to keynotes?

Definitely. Many clients book me for a keynote to inspire the room, then a workshop to dive deeper. It’s a great way to keep the energy high and ensure the ideas actually stick.

11. How do you tailor your content for different audience sizes — from intimate boardrooms to arenas?

For smaller groups, I make it more conversational, interactive, and two-way. For big stages, I go bigger — more movement, more visuals, more storytelling. It’s about matching the energy to the room.

12. Can you incorporate live polling, Q&A, or interactive exercises?

Absolutely — I love making the audience part of the session. We can do live polls, on-the-spot brainstorms, or even mini challenges. It makes the content more memorable because they helped create it.

EXPERIENCE & CREDIBILITY

13. Who have you worked with before and what results did they see?
I’ve worked with brands like Mercedes-Benz, L’Oréal, Westpac, and a huge range of associations and small businesses. Results range from increased sales and improved retention to full-scale culture shifts in how teams think about their customers.
14. What’s your experience in my industry or with similar audiences?
Chances are, I’ve worked in your industry or one with very similar challenges. My background spans more than 20 years of consulting across almost every sector, which means I can bring fresh ideas from outside your world as well as relevant insights from within it.
15. Can you share a memorable story of how your keynote transformed a team or business?
One of my favourites is a regional retailer who used one of my simple customer advocacy strategies and doubled their word-of-mouth referrals in six months. It was low-cost, quick to implement, and hugely impactful.

LOGISTICS & BOOKING PROCESS

16. How far in advance should we book you?
I take bookings anywhere from two years out to a few weeks’ notice, but the earlier the better — especially for peak conference months. It also gives us more time to collaborate on the customisation.
17. Do you travel internationally for events?
Yes, I’ve spoken in 16 countries and love taking my message global. Whether it’s New York, New Zealand, or a small town in outback Australia, I’ll be there.
18. What technical requirements do you have for your presentations?

It’s pretty simple — a data projector, a screen, a lapel mic, and some water. I travel with my own laptop and clicker, and I always do a tech check before we start.

19. Do you provide promotional materials or video clips to help market the event?

Yes — I’ll send you photos, bios, a promo video, and even a short teaser video you can use to get your audience excited before the event

20. How do you work with event organisers in the lead-up to the presentation?
You’ll hear from me more than once before the event. I’ll send you a questionnaire, jump on a briefing call, and check in as needed. I want to be fully across your audience, objectives, and logistics.
21. What’s included in your speaker fee?

It covers my preparation, delivery, and all my travel within Australia unless otherwise specified. I’m very transparent so there are no surprises.

22. Do you offer both in-person and virtual presentations?

Yes, and I love both. Virtual lets me connect with global audiences without the travel, and I use multiple camera angles and interactivity to keep it dynamic. In-person, of course, has its own magic.

BONUS QUESTIONS

23. What’s one thing audiences don’t expect but always love about your sessions?
They often say, ‘Wow, that was so much fun — and I actually learned something I can use tomorrow.’ I think people expect serious, dry content, and they’re surprised when it’s engaging, funny, and relevant.
24. Why are you so passionate about customer advocacy and consumer trends?

Because when you truly understand your customer, everything else gets easier — sales, marketing, retention, loyalty. And in a world that’s changing fast, understanding consumer trends is like having a crystal ball for your business.

25. What’s the most surprising trend you’re seeing in consumer behaviour right now?
That people are craving more human connection, even as technology takes over more of our lives. The brands that use tech to make things more personal — not less — are the ones winning.
26. If you weren’t a speaker, what would you be doing?

Probably running a customer-obsessed business of my own — or maybe hosting a travel show where I explore how different cultures think about customers. Either way, I’d still be telling stories.