insights

Step 1: Reflect on the year I start with three key questions What worked well? What was the game-changer or breakthrough? What didn’t work? I like to do a general brainstorm on everything that I think went well with my business. Anything from speaking engagements that...

Last Monday I went to see my GP about a pain in my back and shoulder that had recently spread to my ribs. I’d had the pain on and off for nearly a month and while my weekly massage helped, the pain relief was only temporary and I was waking up with chest pain and more...

I was recently running a full day workshop for 70 leading financial advisors. I dedicated the afternoon to innovation and one of the exercises I got them to work on was design their own hypothetical two-week customer experience study tour. The exercise produced some...

When Betty Crocker introduced its first cake mix in 1947, the company was sure it would be an instant success. Instead of spending hours making a cake from scratch, consumers only had to rip to the top off the Betty Crocker cake mix package, add water and bake. The...