Your greatest untapped marketing asset could by lying dormant in your business. Your existing customers, and your ability to turn them into walking advertisements for your brand could sky-rocket your sales and deliver you a steady stream of new customers that are carbon-copies of your best customers.
The power of Customer Centricity and how you can empower your team to consistently deliver world-class customer experiences
Ten proven strategies for turning your customers into vocal advocates
How to incentivise and reward customer referrals
How to collaborate with your customers and competition to grow your market share
Inspiring examples of brands who have grown their business through word of mouth and how you can apply the same principles immediately.
Long gone are the days when big faceless corporates dictated customer expectations. Today, businesses succceed by caring more and building a passionate tribe of advocates. Here, Amanda Stevens shows you how.
Justin Dry, Vinomofo