Australia’s number one female speaker Amanda Stevens has a brand new keynote and it’s got everyone talking.
Radical Customer Obsession: How to Grow Your Business by Putting Your Customer at the Heart of Everything You Do is a high-energy, show-stopping presentation that equips leaders, entrepreneurs, and teams with the mindset and strategies to transform customer experience into a powerful competitive advantage. With wit, real-world anecdotes, and actionable advice, Amanda inspires businesses to embrace a radical, customer-first approach that drives growth and loyalty.
Key Learnings
- The Customer Experience Hierarchy: Discover how to elevate your brand by addressing the emotional, functional, and aspirational needs of your customers, transforming everyday interactions into memorable experiences and magic moments.
- What it Means to be Customer Obsessed: Through custom case studies and examples, Amanda inspires leaders and teams to get insanely curious about customers, their needs, their future needs and ways to go above and beyond every day and in every way.
- Omotenashi in Action: Learn from Japanese hospitality principles, emphasising anticipatory service and exceeding expectations in ways that leave customers feeling valued and with a deep sense of brand connection.
- The Power of Personalisation: Understand why customisation isn’t just a trend—it’s an expectation. Explore how leveraging customer data and AI can create tailored experiences that surprise and delight.
- Driving Referrals and Recommendations: Amanda shares a simple blueprint for driving loyalty, word of mouth and word of mouse in the form of online reviews and recommendations.
- The Key to Really Connecting: How to flood each interaction with genuine care, empathy and connection.
- Customer Curiosity: Cultivate a culture where curiosity about customer needs and behaviors drives innovation and adaptability.
Key Outcomes
- Heightened Customer Loyalty: Empower your team to deliver experiences that turn satisfied customers into loyal advocates and raving fans.
- Increased Revenue: Leverage customer obsession to maximise repeat business, referrals, and brand equity.
- Stronger Organizational Alignment: Ensure every team member understands their role in delivering exceptional customer experiences, regardless of their position.
- Competitive Differentiation: Stand out in your industry by creating emotional connections and exceeding expectations at every touchpoint.
- Practical Tools for Immediate Impact: Leave with a toolkit of strategies that can be implemented immediately to revolutionise your customer experience.
This Presentation is for
This keynote is ideal for business owners, CEOs, Chief Customer Officers, entrepreneurs, and teams across industries who are ready to:
Transform their customer experience strategy.
Drive growth by putting the customer at the heart of their business.
Foster a culture of innovation and excellence.
Every presentation booked for 2025 includes 100 copies of Amanda's new book,
Radical Customer Obsession valued at $2500
About Amanda Stevens
An award-winning author, speaker, and customer experience expert, Amanda Stevens has delivered over 1,500 keynotes in 15 countries over 15 years. Her engaging and practical insights have inspired brands across every industry to elevate their customer strategies and achieve extraordinary results.
