How to re-ignite, re-invent and become a retail renegade.

Few sectors have been transformed in recent years as much as the retail and hospitality sector.

Shifting consumer expectations, online shopping acceleration, staff shortages, and the rollercoaster of economic pressures and consumer confidence levels have left retailers battle weary and rightly so.

Conversely, there are retailers that are ‘zigging while others are zagging’ and finding opportunity and market share within the chaos and change by doubling down on factors within their control and igniting their own retail revolution.

This presentation outlines a blueprint for a retail revival for any small business looking to future-proof by building massive amounts of customer loyalty and advocacy.