The customer experience has never been a more critical factor in a brand’s performance than in 2022.

In this signature presentation, Amanda reveals the ten proven principles of customer service excellence. Highly tailored and peppered with proven case studies, memorable stories and Amanda’s trademark humour and energy, audiences are inspired to think bigger and move from a transactional to a relationship mindset, creating raving brand fans and bottom-line performance.

Turning Customers into Advocates is a conversation starter, an idea sparker and empowers the audience to curate a customer experience culture from within.

This presentation is relevant for every sector of business and delivers a highly practical, modular system for growing a business exponentially by tapping into the greatest dormant asset in any organisation – their existing customer base.