Filtered Date: January, 2017

Grocery shopping aside, if you think back to the last 10 items you purchased, you will probably have mixed feelings. Some items you will recall with a sense of pure satisfaction, some you will struggle to remember and some will just fill you with dread and regret....

Customer Centricity – What is it? Many business owners say that their business is customer centric … “We are all about the customer … We put the customer at the heart of everything we do … We put our customers first.” But what does being customer centric actually...