Delivering a great customer experience isn’t just about your customers feeling good and becoming your brand advocates. The link between a better customer experience and increased revenues is undeniable — for most businesses, customer referral is the cheapest form of new business, and one that delivers the highest value customers. But achieving high levels of…

In a throw back to the 1950’s, car company Fiat this week was forced to withdraw their vehicle handbooks, which assumed that drivers would be exclusively male. The booklet, given to owners of new Fiat cars, referred to women as ‘co-pilots’ and suggested that if they were planning to wear short skirts, they should consider…

On Sunday evening, Australia’s hotly-contested Federal Election Campaign took an interesting turn, with Prime Minister Malcolm Turnbull releasing an emotional tribute to his late father. In the 79-second video, posted exclusively on social media, Malcolm shares a moving and very personal account of being raised by his father after his Mother left and how his…