In today's fast-paced environment, convenience and efficiency are the cornerstones of any CX strategy. Time-saving initiatives win the minds of consumers and can help deliver customer satisfaction, but do ‘satisfactory’ experiences build customer advocacy? The kind of...
Filtered Date: September, 2024
Making CX a team sport: How Virgin Australia is making the invisible visible.
Last year, I found myself in the picturesque town of Daylesford in country Victoria, where I was scheduled to speak at an event. My husband Chris and I decided to make the most of our time there, and once my speaking engagement was wrapped up, we had the entire...
CX and Radical Responsibility: How a Daylesford Art Gallery turned potential disaster into delight
Last year, I found myself in the picturesque town of Daylesford in country Victoria, where I was scheduled to speak at an event. My husband Chris and I decided to make the most of our time there, and once my speaking engagement was wrapped up, we had the entire...