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Are you picking up seaweed?
Last week I was in Boracay, in the Philippines, for our annual kickoff with our team there. We held our event at The Mövenpick—a stunning property right on the white, powdery sands of northern Boracay. With a two-hour time difference between Brisbane and Boracay, I...
Forget Trust Falls or Cooking Classes – this is the Ultimate Team Builder….
It’s that time of the year … you’re planning a team offsite, leadership retreat or kickoff event to jump-start some momentum for the year. And if you’re looking for the ultimate team unifier … I have it. Radical Customer Obsession. Getting everyone on your team...
The word of the year and the warning for brands.
The Macquarie Dictionary’s word of the year has been announced and it might have summed up the brand trust crisis currently unfolding across multiple industries, particularly those facing digital disruption. Enshittification. Yes, ‘enshittification’ is the word of the...
The complexity of brand trust – and how quickly it can be lost.
The Roy Morgan brand trust rankings for 2024 provide some fascinating insights into consumer perceptions of brands, how hard consumer trust is to win and how quickly it can now be lost. This year, Bunnings has been the clear winner when it comes to brand trust,...
The five second strategy for making your customers feel good.
Yesterday my husband and I took our young son Ollie to Wet'n Wild, a waterslide park at the Gold Coast. We bought fast passes and over the course of a few hours Chris and Ollie got to indulge their inner thrill seekers with a continuous rides on waterslides that make...
